Updated: Oct 14, 2020
Update: as of 9:40pm the advisory has been lifted.
Pennsylvania American Water today issued a boil water advisory for all customers in its Norristown water system. Approximately 33,500 customers are affected, which includes some Township residents.
Pennsylvania American Water experienced a drop in positive water pressure due to a water main break this morning. As a result, there is an increased chance that the water might contain disease-causing organisms. Crews have isolated the main break, and water pressure is currently being restored to all customers.
This notice applies to all Pennsylvania American Water customers in its Norristown system, which includes the boroughs of Norristown and Bridgeport and portions of West Norriton, East Norriton, Upper Merion, Plymouth, Lower Providence, Whitpain, Worcester, Whitemarsh and Perkiomen townships. For map of the affected area, visit pennsylvaniaamwater.com and click on Alerts.
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boil or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice.
Pennsylvania American Water crews have isolated the main break, and water pressure is currently being restored to all customers. Pennsylvania American Water will collect and analyze additional water quality samples including bacteria samples.
We will inform you when the corrective actions have been completed and you no longer need to boil your water. This information will also be provided on Pennsylvania American Water’s website at www.pennsylvaniaamwater.com, under the Alerts section. For more information, contact Pennsylvania American Water’s customer service center at (800) 565-7292.